Information Center

Terms And Conditions
  • By registering to use the services covered by these Terms and Conditions on 9CROWN (hereinafter each separately and all together collectively referred to as "9CROWN ", "9CROWN " or "Site"), you are certifying that you are at least 18 years of age, and that you legally acknowledge to have read, fully understand and agree to be bound by and to comply with these "Terms and Conditions." If you do not wish to accept the following terms and conditions, you must neither register nor open an account and you will be unable to access the software and the gaming services offered in conjunction therewith.
  • All product information, registration on the site and use of any services offered by 9CROWN are subject to these "General Terms and Conditions".
  • 9CROWN reserves the right to amend these General Terms and Conditions at any time without prior notification. Such amendments shall become enforceable with immediate effect immediately upon publication in the "General Terms and Conditions" section of the 9CROWN site. It is the user’s responsibility to review the General Terms and Conditions on a regular basis. Continued use of any services of the Site after a change or update has been made to the General Terms and Conditions will constitute your acknowledgement and acceptance of said change or update.
  • These General Terms and Conditions represent the complete, final and exclusive agreement between the user and 9CROWN . These “General Terms and Conditions” supersede and merge all prior agreements, representations and understandings between the user and 9CROWN . You confirm that, in agreeing to accept these General Terms and Conditions, you have not relied on any representation save insofar as the same has expressly been made a representation in these General Terms and Conditions.
  • In case of any contradiction between a provision of this Agreement and any provision on the 9CROWN website, the provisions as stated in this Agreement shall prevail.
  • We reserve the right, at our own discretion, to request any user to furnish us with a proof of identity and age as a precondition before the user is allowed to participate in or utilize any of 9CROWN's services.
  • Should there be any dispute concerning a Player’s account, 9CROWN reserves the right to suspend the Player’s account until a resolution is reached. Lodging a report of any dispute must be made in writing and must state the date, time and details of dispute. To lodge a dispute, it must be sent via email to [email protected] The Management takes member disputes very seriously and will endeavor to take all necessary and reasonable steps in order to investigate and ultimately resolve all disputes.
  • 9CROWN reserves the right to suspend and/or terminate any user’s account for any reason whatsoever and at any time without prior notice. Any remaining balance of credit in the account at the time of such suspension and/or termination will be refunded to the owner of the account via a payment method that will be determined by 9CROWN . 9CROWN also reserves the right, at its sole discretion, to deem void any winnings and to forfeit any balance of credit or any other winnings or entitlements of any user’s account as well as any user’s use 9CROWN 's services.
  • Each user is solely responsible for keeping his/her own account number and password secure. Each 9CROWN user is, without exception, expected to strictly disallow any other person or third party including, without limitations, any minor, from using or reusing his/her 9CROWN account, from accessing and/or using any materials or information from the 9CROWN Website as well as from accepting any prize. The user is solely responsible for any purchases and/or losses that are self-incurred or incurred via a third party on his/her 9CROWN account.
3.1. Acceptance and Validation of Wagering:
  • Wager
    Players must wager from funds that have been credited into their respective Player accounts. All wagering will be deemed void, if upon review it is found that the Player has never successfully deposited funds or completed any Funds Transfer into their respective Player accounts. After successfully depositing funds into his/her account, the Player’s total bet must be the equivalent or exceed the deposited amount. Failure to comply will result in failure to apply for any withdrawal, thus it is advisable for Players to make deposits based on demand.
  • Confirmed Wagers
    9CROWN cannot and will not cancel wagers of any Player account once they have been confirmed, unless the wager is declared void or unless there are circumstances involving incorrect results and settlements for reasons outlined in these Terms & Conditions.
  • Accurate Wagering Records
    Despite every effort to ensure total accuracy, 9CROWN does not and will not accept responsibility for any errors or omissions with respect to the information provided on the Website.
  • Deduction of Wagers / Unresolved Wagers
    Stakes will be deducted from the respective Player account at the time the Bet is placed, regardless of when the resultsare determined or announced. 9CROWN cannot and will not refund Bets placed on games where Bets have been purchased for future draws that have yet to be resolved or concluded. Such Bets will be resolved upon completion of such games and winnings, if applicable, will be credited to the respective Players’ accounts at that time.
  • 9CROWN 's Wagering Decision is Final
    By accepting these General Terms and Conditions, the user agrees that 9CROWN and its records shall be the final authority in determining the terms of any wagers placed as well as the circumstances in which those wagers were made.
  • Player’s Sole Responsibility for Winnings
    Any applicable taxes and fees incurred upon any winnings that have been awarded to you as well as all other payments made to the respective Player are considered to be the Player’s sole responsibility. 9CROWN reserves the right to report and withhold any amount from the Player’s winnings in order to comply with any applicable law. Winnings cannot be transferred, substituted or redeemed for any other forms of winnings.
3.2. Stakes Wagered
  • Minimum Stakes
    A minimum stake amount applies. The amount is dependent on the particular Game/Product.
  • Automatic playing of Games via the use of any third party software and any form of manipulation of any Games or any Player's account data are strictly prohibited and may result in the termination of the offending Player’s membership, deletion of all associated accounts, the cancellation and/or confiscation of any outstanding prizes and deposits, as well as civil/criminal prosecution against the offending Player. By agreeing to these General Terms and Conditions, the Player agrees that 9CROWN possesses the complete and unfettered right, based on its own discretion, to terminate any Player’s account for any reason whatsoever, and without limiting the generality of the foregoing, should it be of the Management’s opinion that the Player’s participation on the Website, or on any games offered therein, is damaging to the principles under which the Website is operated. The Player hereby waives any and all recourse against 9CROWN in the occurrence of any such termination.
  • By agreeing to these General Terms and Conditions, the Player acknowledges that full freedom from errors is impossible to achieve with regards to computer software. Should the Player become aware that the software contains any such error, glitch or incompleteness, the Player is legally bound to refrain from taking any advantage of it/them. Moreover, upon becoming aware of such errors, glitches or incompleteness, the Player legally bound to promptly notify 9CROWN in writing. Should you fail to fulfill your undertakings under this clause, 9CROWN is entitled to full compensation for all costs, including costs for rectifying the software that may arise from the Player’s omissions or actions in taking advantage of such errors, glitches or incompleteness.
  • By agreeing to these General Terms and Conditions, the Player agrees that 9CROWN cannot be held responsible for any damage, loss, or injury resulting from tampering, or other unauthorized access or use of the Website or Player’s account. Any attempt by any Player to gain unauthorized access to the Website's systems or Player’s account, to interfere with procedures or performance of the Website or games, or to deliberately damage or undermine the Website or Games is subject to civil and/or criminal prosecution and will result in immediate termination of the Player’s account as well as the forfeiture of any and all prizes that the Player has and have been entitled to.
  • Prior to releasing or approving any withdrawal, 9CROWN reserves the right to request any Player to furnish the Management with required information such as proof of Personal Identification, front and back copy of credit card/debit card, Passport, Driver’s License, recent bank statement or other appropriate documentation as 9CROWN , at its sole discretion, deems necessary. Should the Player fail to comply with any security request, 9CROWN reserves the right to deem void any winnings in the Player’s account.
  • Crediting Winnings -- Winnings will be automatically added to the respective Player’s account, as deemed appropriate. These updates of the Players’ accounts are not 'proof of win' and/or may refer to funds that have been transferred (debited) from your respective Account. If upon manual review there is evidence of fraud or malpractice, 9CROWN reserves the right to void certain winnings and to take appropriate action againstany Player’s account accordingly.
  • Bonus Money refers to the virtual money on products that are given to 9CROWN 's users for promotional purposes. Users cannot withdraw such money right after they have been awarded it. Depending on the type of bonus, different processing rules for bonus monies may apply.
  • Bonus money can be converted to real money and then withdrawn after the user has fulfilled the necessary requirements of the particular promotion.
Promotions
  • For any bets placed, funds are deducted from the Cash Balance of the respective Player’s account. If there is no available Cash Balance, funds for the wager will be deducted from the Bonus Balance of the Player’s account. Therefore, the Bonus Balance will only be played in the event that there is a lack of funds under Cash Balance.
  • All offers are restricted to only ONE (1) free open account per individual, family, household address, email address, telephone number, bank account and IP address.
  • Any bets placed on two opposing sides will not be taken into the calculation or count towards any rollover requirement.
  • In the event that a withdrawal is made prior to the 20 times rollover requirement, the bonus and winnings may be forfeited. All drawn or tied bets will not be counted towards the rollover requirement.
  • Unless specifically mentioned otherwise in the terms of a particular promotion, only 25% of total wagers placed on any game of Roulette (all variations) and 50% of total wagers placed on any slots and RNG games will count towards the wagering requirement of any bonus.
  • 9CROWN reserves the right to request sufficient proof of a player’s identity at any given time. Such evidence must legally prove a player’s personal information, payment details and/or any other additional information that may be required to pass relevant security checks.
  • No employee or relative of any employee or representative of 9CROWN may hold a Player account at any given time nor take advantage of any promotional offer on the Website.
  • By participating in any promotion run by the Website, Players agree to abide by these General Terms & Conditions as well as those listed under each individual promotion. Any Player unwilling to agree to these terms should contact the 9CROWN Support Team for further information.
  • In the event that any terms of the offers or promotions are breached, abused and have not been fulfilled by eligible Player account holders, or if there is any evidence of a series of bets placed by a customer or group of customers, which, due to a deposit bonus or any other promotional offer, resulted in guaranteed customer profits, irrespective of the outcome, whether individually or as part of a group, 9CROWN reserves the right to withhold, cancel or reclaim the bonus as well as all winnings. In addition, to cover administrative costs and processing fees, 9CROWN reserves the right to levy an administration charge on the Player with a value that could reach up to the value of the deposit bonus.
  • The Player shall be solely responsible and agree to pay all fees and/or costs incurred, as well as to report and pay all applicable taxes as required by the applicable governing law while using any services of 9CROWN .
  • In the event that the General Terms and Conditions are translated into another language, the English version will prevail.
  • All Players shall hold the Management of 9CROWN , its employees, officers, directors, shareholders, licensees, distributors, wholesalers, parents, affiliates, subsidiaries, advertisers, promoters or other agencies, media partners, agents and suppliers harmless and unaccountable immediately on demand and shall fully indemnify any or all of these parties from any and/or all claims, losses, costs, damages, liabilities and expenses whatsoever (including legal fees) that may arise, including those from any third parties.
  • We will not be responsible or liable to any Player for any loss of content or material uploaded or transmitted through the Play. By agreeing to these General Terms & Conditions, the Player confirms that we shall not be liable to the Player or any third party for any modifications to, suspensions of or discontinuance of the Play.
  • 9CROWN pledges to offer both fair and timely dispute resolutions and redress without undue cost or burden, by holding detailed wager and transaction records of all its financial dealings. These records are archived for a period of 5 years (from the date of transaction) and are accessible by the dispute resolution authority upon request.
Privacy Policy
The team at 9CROWN is fully committed and dedicated to respecting as well as protecting the privacy of each Player. 9CROWN employs the use of cutting-edge technology to ensure that the security of information we receive from each Player will not be compromised. All information we receive is transferred using hack-proof encryption technologies. Once that information is once stored on our dedicated servers, all data is then safeguarded using the latest firewall software available. Our website and our gaming software utilize all available means to ensure the accuracy and privacy of data, as well as to protect the data from any abuse or loss.
About Us

Welcome to your new favourite online casino in Malaysia – 9CROWN! 9CROWN warmly invites all online casino players to discover the next best thing in online gambling right here at our exciting online casino. 9CROWN Online Casino has formed strategic partnerships with some of the best and most trusted names in the industry to ensure that there is a minimum standard and quality to the games you will get to enjoy. Packed to the brim with a stunning variety of world class games to play, 9CROWN is truly a class above the rest. From the classic casino favourites that we all love, to the innovative and unique custom made games that will have you hooked for hours on end, you will surely find yourself having a ball of a time with us.

Aside from our wonderful collection of online casino & slot games, adventurous players can also try their luck with live dealer games featuring drop dead gorgeous casino babes who will rock your world. Who knows, any one of our sexy live dealers could even be your lucky charm to help you get rich real quick! From Live Blackjack to Live Baccarat, this hip and happening online casino in Malaysia has all the games you want and thanks to the wonderful advancements of technology, you can immerse yourself in real-time casino gameplay even though you are not physically present at the casino. Table games are live streamed using state of the art technology and with the best angles to replicate a genuine casino dealer’s table layout. We ensure we do all we can to maintain the integrity and excellence of your gaming experience because that is what we do best.

We are happy to meet all your wagering needs anytime and anywhere, on demand, by providing players with the perfect go-to platform upon which to make their dreams a reality. With the prospect of limitless fun and entertainment eagerly awaiting your patronage, all it takes to kick-start your journey to real cash wins and windfalls on 9CROWN is a quick and easy registration process to open a FREE official player account! 9CROWN effectively combines innovative game development with the high accessibility and convenience afforded by the Internet to deliver full-fledged online casino entertainment directly to your home, or wherever else you may be. If you’re less than convinced that 9CROWN meets all the criteria you’ve been looking for, simply take a quick browse through the highly attractive selections of world class gaming products we have in store for you. Trust us, you will soon change your mind. Plus, did we also mention that 9CROWN actively runs some of the most tempting and rewarding online casino bonuses to further enhance your overall online gambling experience? We love rewarding loyal customers and there is no better way to return the favour than through lucrative bonuses.

FAQ

Q: How does this work?

A: After creating an account and depositing, we will provide you with an account with your cash balance at the product you chose. You can withdraw your remaining cash balance any time you like through our site.

Q: How do I deposit?

A: We have a list of major banks and payment solutions for you. You can deposit anytime, and points in your account will be credited within minutes.

Q: I do not have the banking requirements needed to deposit

A: Please contact our customer support. We will try our best to help you make your payment.

Q: When can I withdraw?

A: You can withdraw at any time. Cash will take 1 working day to be credited into your bank account.

Q: How soon can I start playing?

A: You can start playing within minutes after we have processed your deposit.

Q: Why was my account banned or suspended?

A: Your 9CROWN account may have been banned or suspended for multiple reasons. Please contact our customer support. We will help you resolve your problem as soon as possible.

Q: Why can’t I access the games website?

A: Our website may sometimes be blocked in some countries or regions. Please contact our Customer Support for assistance.

Q: What happens if I am suddenly disconnected from the Internet while I play?

A: Please do not panic if you get disconnected from the Internet while you are in a middle of a game. You will be logged out after a certain period of inactivity. If you manage to reconnect before you are logged out, the type of game you were playing determines what you will see upon reconnection.

Q: How can I change my personal information?

A: Please provide accurate Information while you register (example: Email, Full Name, Address, Bank details) and make sure all your account details are correct. We will use your email address or phone number for verification purposes if you wish to change your personal information.

Q: Personal information secure?

A: 9CROWN will not disclose your personal information to any third party unless required to do so by applicable laws and regulations or a court order. We reserve the right to disclose and transfer your personal data to our respective payment settlement service providers and financial institutions to the extent necessary for the completion of payments for services provided through our website. All personal information supplied by users is transmitted and stored in secure operating environments that are not accessible by the public. Internal access to all data is limited and strictly monitored.

Banking

At 9CROWN online casino, you can make transactions with convenience and efficient, as there is a wide variety of withdrawal and deposit methods for you to pick and choose from. Please glance over at all of our banking options shown below, and choose a method that suits you best.

BANKING OPTIONS TRANSACTION LIMIT (MYR) TRANSACTION TIMELINE
Minimum Maximum
DEPOSIT
ATM / CDM MYR30.00 MYR100,000.00 5 Minutes
Online Transfer
Local Bank Transfer
WITHDRAWAL
Quick Withdrawal Maybank, CIMB, Public, Hong Leong MYR50.00 MYR5,000.00 15 Minutes
Local Bank Transfer Maybank, CIMB, Public, Hong Leong MYR50.00 and above MYR10,000.00 1 Day

IMPORTANT NOTES:

  • All maximum amounts are based on per transaction per day.
  • Please contact our live chat for all other local banks information.
  • All deposits have to be fully wager before any withdrawal can be made.
  • Please keep the bank receipt or transaction reference number as we might request if for proof of transaction.
  • Please attach your proof of deposit along the ticket and contact our customer support to avoid any delay of the deposit transaction.
  • We may require verification documents before processing any payouts from your player account & large withdrawal amount might take longer time to be processed.
  • Withdrawal only will be approved under the individual with same identity who initially registered a player account in 9CROWN .com.
  • Please keep in mind that you are not eligible to make any withdraw unless you meet the required criteria/turnover for any bonus claimed.
  • Quick withdrawal are limited to one transaction per account per day for supported banks only.

9CROWN Online Casino Malaysia

9CROWN Online Casino offers you cutting-edge gaming experience. We aim to give our players the most enjoyable and rewarding online casino gaming experience coupled with our excellent customer service.

Online Live Casino, Slot Games & Bonuses

We offer more than 500 live online Live Casino & Slot Games, covering all the table favourites and including a range of top-notch themed slots games. If you are a first timer, we'd like to extend you a BIG first deposit casino welcome bonus by offering you 100% WELCOME BONUS.

Why choose 9CROWN Online Casino?

Access 9CROWN, we offers the best promotion & bonuses in Malaysia. You can play your favourite live online casino & slot games anytime, anywhere. We provide the fastest deposits & withdrawals. Choose from over 500 online casino games that cater to our Asian players in Malaysia.

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